Mark Heath, CEO of Acies MGU, speaks at the MGAA September 2021 conference
Acies CEO Mark Heath addresses the MGAA conference on the rise of technology and the accelerated capabilities it has unlocked across the market.
Acies CEO Mark Heath addressed the MGAA September 2021 conference, sharing the firm's perspective on how the MGA model is evolving in a more digital, data-driven market.
Key takeaways from the talk:
- Technology has risen to the forefront during the last 18 months and accelerated capabilities, but face-to-face interaction has been lacking.
- MGAs need to be about specialisms, leveraging data insights, de-risking portfolios and delivering this with technology to enable a great customer experience.
- Embedding the insurance offering with a service which reduces the risk (of loss / disruption) faced by policyholders.
- Technology combined with great experienced people.
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